Raise a concern about a MYCDIC service, programme, representation or administrative process. A complaint should contain the relevant facts and the outcome you are seeking; the Council will route it for review under the appropriate procedure.
Describe the concern in chronological order, and explain what resolution you are requesting. Avoid including unrelated personal data.
A submitted complaint is registered and receives a reference for private follow-up. It is screened for subject matter, directed to the appropriate office and assessed against the information available. Requests for clarification or a formal response may follow.
Review should protect confidentiality, avoid conflicts of interest and distinguish reported allegations from substantiated findings. Information is shared only with authorized staff who need it to process the case.
